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With Medical Debts Rising, Doctors Are More Aggressive About Payments

Gayle Jackson-Price visits the Mid State Orthopaedic and Sports Medicine Center in Alexandria, La., to get her shoulder examined after injuring it during a business trip (Photo by Jenny Gold/Kaiser Health News).

Gayle Jackson-Price visits the Mid State Orthopaedic and Sports Medicine Center in Alexandria, La., to get her shoulder examined after injuring it during a business trip (Photo by Jenny Gold/Kaiser Health News).

by Jenny Gold, KHN Staff Writer
Apr 25, 2014
This story was produced in collaboration with NPR

ALEXANDRIA, La. -- Mid State Orthopaedic and Sports Medicine Center is hard to miss. The practice’s new, 30,000-square-foot building is marked with an enormous sign along one of the main roads in this central Louisiana city of about 48,000 people.

In the elegant, high-ceilinged interior, the practice’s 11 doctors see about 300 patients daily to bring in $10 million in revenue each year. It’s a highly successful operation. But when practice administrator Spencer Michael started here two years ago, the business was struggling with a common problem: collecting payments from patients.

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