by Nick Budnick | on December 14, 2013
On Sept. 28, while a raging storm toppled trees and cut electricity to thousands of Portlanders, the idealistic troops of Cover Oregon were enduring a painful storm of their own in a quiet suburban office building south of the city.
They had gathered on a Saturday for final testing of the state's health insurance exchange. More than a website, it was a gateway to a new era of better, more affordable, more democratic health care.
But their high hopes turned to shock and alarm when the website didn't work. It crashed, it flashed repeated error messages, it couldn't process the most routine insurance enrollment scenario.